Reading is often perceived as a challenge in IELTS by many students. But if proper reading strategies of skimming and scanning are adopted, this...
Complete the notes below.
Write NO MORE THAN TWO WORD AND/OR A NUMBER for each answer.
Example | Answer |
The reason for dialing: | complain |
Full name: | 1 |
Address: | International House |
Room number: | 2 |
Register number: | 3 |
Length of stay: | 4 |
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Note: “Register number”, as stated in the question, and “registration number”, as stated in the conversation, are obviously the same. |
Note: The focus of this question is Kevin’s length of stay, which is clarified by the agent’s question. The length of lease has nothing to do with this question. Therefore, inattentive students may mistakenly believe that “one year” is the correct answer. |
Complete the table below.
Write NO MORE THAN TWO WORDS for each answer.
ITEM | PROBLEMS |
tap in bathroom | 5 |
6 | Broken |
TV set | 7 |
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Complete the sentences below.
Write NO MORE THAN TWO WORDS for each answer.
Time of repairing is at 8
Telephone number of the repair man is 9
The repairing fee is 10
Note: Even though Kevin returns to his flat at about 4 o’clock, the time of repairing, as stated by the agent, is actually 5 o’clock. Therefore, “4 p.m.” is an incorrect answer. |
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Note: The question concerns the actual price that Kevin has to pay, not the common price. Therefore, the only correct answer is “free”. |
Source 1
Source 2
Agent: Good morning, Campus Flat Agency, how can I help you?
Kevin: Good morning, I’m ringing to complain about problems with my flat’s facilities.
Agent: Fine. May I take down your details first?
Kevin: Yes.
Agent: What’s your name?
Kevin: Kevin Green.
Agent: OK, Kevin. And your address?
Kevin: I live in International House in the South Area.
Agent: Your room number?
Kevin: My room number is 16C.
Agent: On which floor?
Kevin: The third floor.
Agent: OK, third floor, room 16C. Are you a registered student at university?
Kevin: Yes, I am.
Agent: What’s your registration number?
Kevin: It is KG6037.
Agent: OK. What’s your faculty?
Kevin: Computer Science.
Agent: How long is your flat lease?
Kevin: I’m not sure. Let me check. It is one year.
Agent: How long have you been in the flat?
Kevin: Just two months.
Agent: Well, what are the problems that you’ve been having?
Kevin: The first thing is the bathroom tap.
Agent: Let me take the notes. Tap in your bathroom. What’s wrong with it?
Kevin: It is leaking. I’d really hope to get that replaced right now.
Agent: OK. How about this afternoon?
Kevin: That’s great.
Agent: Anything else?
Kevin: The next one is the stove in the kitchen.
Agent: What’s the trouble with it?
Kevin: You know the stove is not a new one when we move into the flat.
Agent: Yes. Does it work?
Kevin: No, the door of stove is broken.
Agent: OK. How about repairing it next week?
Kevin: Fine. And the last point is the problem of TV set.
Agent: What’s the matter with the TV set?
Kevin: It had no sound from the day before yesterday.
Agent: Fine.
Kevin: I do hope you can repair it as soon as possible. You know there will be a very good football match tomorrow evening. We all hope to watch it.
Agent: OK. How about we repair it at the same time with your stove?
Kevin: Great.
Agent: Anything else?
Kevin: No. Just 3 items.
Agent: OK. We will get a repair man over to you tomorrow afternoon, are you available at that time?
Kevin: I will return to the flat at about 4 o'clock.
Agent: So how about 5 o’clock?
Kevin: Fine.
Agent: You can contact the repair man if your time will be changed.
Kevin: OK.
Agent: His phone number is 654 337 47.
Kevin: Right.
Agent: Do you have any questions?
Kevin: Let me think, yes, how about the repair fee?
Agent: Usually, the price is at least 5 pounds, but you just use two months, so we offer free repair.
Kevin: That’s so great. Thank you very much.
Agent: You are welcome. Goodbye.
Kevin: Goodbye.
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